Unsatisfied with the available information on manufacturing on TOMS site, I send the company some questions via email on Dec. 4th. Sean Scott, Chief Shoe Maker, responded today with some answers. Attached to the email was the company’s Code of Conduct. This information is not available online. If you are interested in reading the Code of Conduct, I suggest you send a request to sean@TOMSshoes.com, or send me a message and I will forward it over to you.
MH: How does TOMS define fair labor standards?
SS: Fair labor standards are defined largely by the local government but mostly by TOMS collective conscience. We easily exceed worldwide legal standards. “Fair labor standards” covers a broad spectrum of issues. Please refer to attached TOMS Code of Conduct required of all our manufacturers.
MH: How does TOMS define fair labor wages?
SS: Please refer to attached TOMS Code of Conduct required of all our manufacturers.
MH: How often are your factories monitored? Your site simply states ‘routinely.’
SS: TOMS employees are in our China and Argentina factories virtually every day. So we can be sure there are no egregious human, social, safety, or environmental violations. That said, we are not experts in these fields. Therefore we contract factory audits by well-established, independent firms 1 or 2 times per year to enlighten us of any important issues.
MH: What are “TOMS strict standards”?
SS: Again, Please refer to attached TOMS Code of Conduct required of all our manufacturers.
MH: Who is the third party monitor used by TOMS responsible for factory audits?
SS: Intertek (ITS) http://www.intertek-labtest.com
MH: Congratulations on the success your company has had with your “one for one” campaign. My concern here is with transparency with respect to manufacturing.
SS: Good questions all. The above and attached info is available to anyone: Grad student, street musician, competitor, whomever…
The obvious question now is why this information is not available on the company site?